Privacy policy

Onilab is a team of certified Magento developers, which develops online shopping sites from scratch, and provides their support and creates various extensions to improve the already existing websites. We supply our services in such countries as Europe, Australia and the USA. In accordance with the new EU act about GDPR, which entered into force on May 25, 2018, we are a data processor.

Which data we collect and why

Within the development and support of your Magento store, as well as integration with third-party services, we can request access to your profiles on these third-party services. We also collect information about you for processing your order, creating reports on the status of work by e-mail and ensuring the full service of your online store. We use this information exclusively within our agreement. When ordering our services, the following information is collected: name and surname, e-mail address, payment details, company information, such as company name and taxpayer number. It is supposed that this information is included in the contract, invoices, credit memos and other legal documents. This information is kept for legal reasons.

How long do we store the information?

We retain your personal information (for example, name and email address) as long as you use our services or extensions. This gives you priority to download free updates and contact us for support. We keep the payment details of your company for 10 years, as required by the tax laws. If you want your personal information to be deleted, updated or changed, contact us.

Marketing

We’d like to support our customers by notifying them about technological innovations and new eCommerce opportunities that could interest them. If you do not want to receive such notifications, you can opt out of sending them. To do this, notify us of your decision or use the link to refuse the letter.

NDA

After delivering development and support services, we’d like accumulate experience and enrich our portfolio. Therefore, if you do not mind, we would like to tell about the experience of working with you on the pages of our website and in promotional materials. This means that we can mention the name of your site, your brand, and reveal what kind of service we have given you. At the same time, we undertake not to disclose confidential information or information that you consider to be such. If our client assumes some prohibitions, we conclude the NDA, where we describe all situations "under the ban."

Cookies

Cookies are text files placed in the browser of your computer, to collect standard data in a log and data about the behavior of visitors. This information is used to monitor the indicators on how the users behave on the website, and to compile statistical reports on the activity of the website. Cookies are also used to process the same visitor's session when viewing pages on a website. If you do not want your cookies to be processed, you can set your browser to delete cookies from the browser's log. For more information, visit https://www.aboutcookies.org.

Right to access, erasure and correction of your information

You have the right to request the information we hold about you. If you want to get a copy of any data or all of your personal information, write to us at [email protected] or use the contact form on the site. We will provide this information for free. We want your personal information to be accurate and up-to-date. You can ask us to correct or delete information that you consider inaccurate.

How to contact us

Please contact us if you have any questions about our privacy policy or data we hold about you:

  • by e-mail ([email protected])
  • or send a letter to: Onilab LLC, 18 Bartol Street, San Francisco, CA 94133, USA

This privacy policy was last updated on 4th of June, 2018.

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