UX Audit Services

Solve various business goals with UX audit services. Examine how users interact with a digital product to improve user experience and make a product more appealing to the customers.

Why Turn to UX Audit Company?

UX audit will never be superfluous, but in some cases, it's particularly necessary. UX audit services is the right choice if at least one of these points is true for you.

You want your website to stand out

Providing a seamless user experience is the best way to create an appealing digital product.

You seek to improve the design responsiveness

With the increasing diversity of devices, it's crucial for designs to provide a good user experience across various platforms.

You strive to enhance user acquisition and retention

The audit will define the issues that affect your acquisition and retention.

You're trying to refine performance and boost trust

UX audit can spot and fix weak points and performance issues.

UX Audit Services We Offer

UX audit services imply evaluation and improvement of the digital products UX. Websites, mobile applications, and software are among them. A UX audit involves an extensive review of a product's user interface, interaction design, and overall user experience. It also helps pinpoint strengths, shortcomings, and potential improvement areas. Onilab offers a wide range of UX Audit Services to suit your goals.

UX Audit
Get an assessment of the user experience. This will provide a clear strategy for enhancing user flow, eliminating extraneous parts and deceptive UX solutions, and fixing usability issues.
UI Audit
We’ll conduct a thorough analysis of your product's user interface, including everything from style consistency to responsiveness. Using a UI audit report, you may eliminate defects and provide the optimum user experience.
Usability Testing
Usability testing gives qualitative input and spots usability insights and pain points. This is accomplished through face-to-face meetings, online testing, and specialized software to capture interactions.
Ecommerce UX/UI Audit
An eCommerce UX/UI audit service aims to locate any design defects that might impede the user's purchasing experience and ultimately hinder sales and conversions. User experience, user interface, conversion rate optimization, responsiveness, and accessibility are all analyzed in this kind of audit.
Web App UX/UI Audit
Within this UX audit service, we assess a web application's usability, loading times, style consistency, and overall user experience. Apart from that, we assess the web app accessibility to verify compliance with relevant accessibility rules and standards.
Mobile App UX/UI Audit
This service resembles eCommerce and Web App UI/UX audit services. Its goal is to comprehensively evaluate a mobile application's user experience (UX) and user interface (UI) design. The audit process includes the assessment of navigation, user flow, usability, error handling, etc.

UX Audit

Get an assessment of the user experience. This will provide a clear strategy for enhancing user flow, eliminating extraneous parts and deceptive UX solutions, and fixing usability issues.

UI Audit

We’ll conduct a thorough analysis of your product's user interface, including everything from style consistency to responsiveness. Using a UI audit report, you may eliminate defects and provide the optimum user experience.

Usability Testing

Usability testing gives qualitative input and spots usability insights and pain points. This is accomplished through face-to-face meetings, online testing, and specialized software to capture interactions.

Ecommerce UX/UI Audit

An eCommerce UX/UI audit service aims to locate any design defects that might impede the user's purchasing experience and ultimately hinder sales and conversions. User experience, user interface, conversion rate optimization, responsiveness, and accessibility are all analyzed in this kind of audit.

Web App UX/UI Audit

Within this UX audit service, we assess a web application's usability, loading times, style consistency, and overall user experience. Apart from that, we assess the web app accessibility to verify compliance with relevant accessibility rules and standards.

Mobile App UX/UI Audit

This service resembles eCommerce and Web App UI/UX audit services. Its goal is to comprehensively evaluate a mobile application's user experience (UX) and user interface (UI) design. The audit process includes the assessment of navigation, user flow, usability, error handling, etc.

What Do We Audit?

Each website UX and UI design comprises several components, doing the audit we analyze most of them to provide the best results.

Website Navigation
We make sure that the navigation is logical and clear.
Product Card
We check the arrangement of the information and other elements on the product cards.
Visual Web Design
We ensure the visual content is relevant and well-arranged.
Information Architecture
We assess the value of information and make conclusions about its hierarchy.
Market and Competitors
We analyze the competitors to understand the best practices and common mistakes.

How Will You Benefit from UX Audit

The goal of UX design audit services is to enhance your product in a variety of ways:

Better user experience

A UX audit assists in identifying issues related to the usability of a digital good or service. It assesses the navigation, interface components, and overall interaction design to pinpoint trouble spots. This way, businesses may enhance user satisfaction and improve user retention.

Higher conversion rate

A UX audit looks at how well conversion funnels work and spots any possible roadblocks that prevent users from completing desired actions. Businesses can boost their sales and maximize return on investment by removing these obstacles and optimizing the customer journey.

Cost Savings

Early detection of usability flaws through a UX audit may save companies time and money. Businesses may prevent expensive redesigns and support requests by spotting and fixing usability flaws.

Data-driven decision-making

A UX audit offers insightful information about user behavior, preferences, and pain points. Businesses may use this data to guide their decisions about design, content, and feature upgrades.

The Process of UX Audit

The UX audit we perform is pretty clear and straightforward and includes the following steps:

Gathering Business Data
At this point, we compile all project-related data to provide context for the audit. This step includes business analysis, research of current UI/UX designs, collecting information about users and the target market, etc.
Competitive Analysis
To understand where we can make improvements and obtain a competitive advantage, we analyze our competitors' products and note the aspects like usability, style, user experience, etc.
Usability Analysis
Heuristic evaluation and task-based tests are among the techniques our UX professionals use to evaluate the usability of your website or app. The analysis assists in identifying potential areas for development to provide a more logical and user-friendly design.
Report Creation
At the end of an audit, we provide a final report summarizing all of our findings, including a thorough list of issues found, suggestions for improvements, customer journey map, and time and resource estimates to implement the recommendations.

What Can You Expect?

As a UX audit company, we do our best to perform exceptional research on your website or app, considering the business goals. We'll provide a detailed report on the product's flaws and guidelines on how to fix all the issues to make the product perfect. Here's the list of results and materials you can expect from us:

A comprehensive heuristic evaluation We assess the product following a number of accepted heuristics, usability standards, and industry best practices.
Usability assessment report We'll provide information on any usability problems and suggested design changes for your product.
User journey map You'll get a visual picture of a user's actions, communications, and feelings while interacting with a product, service, or brand.
A list of the most significant flaws We'll compile a list of the problems you need to pay attention to in order to make the product operate properly.
A list of design and development tasks Get a list of activities with clear goals for resolving problems that affect product performance and user experience.
Expert Recommendations Reliable experts' suggestions for resolving the issues they have identified.

Why Choose Onilab

The Onilab team consists of high-quality UX/UI specialists with extensive experience in audit and various practical tasks. Their background allows them to work with the most complicated projects and come up with unconventional solutions.

No:

Missed deadlines
Superficial research
Poor communication

Yes:

Clear communication
Focus on business goals
High-quality UX specialists
Perfect timing
Comprehensive reporting

We ensure flawless work and bright solutions to bring great results.

Testimonials

Ray Storey

Vice President, Webster,
USA

“The team was very responsive and essentially was an extended part of the onshore team.”

Project:Webster - Luxury Fashion Retailer

detailed review:

“The team was very responsive and essentially was an extended part of the onshore team. Delivery was on time and with high quality.”

“The team was very responsive and essentially was an extended part of the on”... Read more

How we improved the store:

Increasing revenueRevenueX5

Increasing site stabilitySite stability+100%

Susan Cooper

Owner, Bright Star Kids,
Australia

“It's been a really good experience from start to finish.”

Project:Bright Star Kids - Online store for kids

detailed review:

“The Onilab team has incredible programming skills, and they’re such hard workers. Their work has been completed with outstanding quality. They have done many releases, and there have been very minimal bugs since they started working on our project.”

“The Onilab team has incredible programming skills, and they’re such hard wo”... Read more

How we improved the store:

Increasing total salesTotal sales+40%

Increasing the add-to-cart rateAdd to cart rate+31%

Paul Berry

Head of Technology, Public Desire,
United Kingdom

“Trusted by some of the world’s best team”

Project:Public Desire - Women's Footwear Business

detailed review:

“The quality of the code and the speed at which they can produce it is impressive. There were times we needed to get something into production the following day, and they happily worked through the night to get it done.”

“The quality of the code and the speed at which they can produce it is impre”... Read more

How we improved the store:

Increasing total salesTotal sales+8%

Increasing the add-to-cart rateAdd to cart rate+12%

Raphael Seroussi

CEO, Dovema,
France

“I found the agency takes its work seriously, gives honest pricing, and delivers flawless code.”

Project:GSM55 - Smartphone Accessory Vendor

detailed review:

“I’ve overseen the entire project with Onilab and the collaboration was highly successful. They demonstrated professionalism and executed their functions quickly.”

“I’ve overseen the entire project with Onilab and the collaboration was high”... Read more

How we improved the store:

Increasing the number of visitorsVisitors+34%

Increasing the number of purchasesPurchases+9%

Vadim Pautov

CEO, SohoMod,
USA

“I have no complaints; we received the highest level of service.”

Project:SohoMod - Online furniture and home design store

detailed review:

“Onilab handled project management flawlessly. They excelled in quick communication and clearly explaining project updates in layman's terms.”

“Onilab handled project management flawlessly. They excelled in quick commun”... Read more

How we improved the store:

Increasing conversion rateConversions+40%

Allison Dorst

Founder and CEO, PG-active,
USA

“Onilab helps us think through decisions with the future in mind… There's much more of a team feeling.”

Project:PG-active - Fashion eCommerce site

detailed review:

“I really enjoy the “pushback” that the Onilab team gives me because it makes me think. Onilab helps us think through decisions with the future in mind… There's much more of a team feeling.”

“I really enjoy the “pushback” that the Onilab team gives me because it make”... Read more

How we improved the store:

Increasing conversion rateConversion rateX6

Andy Rayner

CTO, Eos Leisure Limited,
United Kingdom

“It was a sad day when we didn't need the developer full time any longer as he had become part of the team.”

Project:Eos Leisure Limited - Vaping business

detailed review:

“It was a seamless partnership aided by easy communication and the developer's skillset. The developer was easy to work with, as he required minimal supervision and quickly grasped stakeholders' goals.”

“It was a seamless partnership aided by easy communication and the developer”... Read more

How we improved the store:

Successful migration to Magento 2Successful migration to Magento 2

Dickie P.

CEO, E-commerce Company,
United Kingdom

“I've worked with a lot of agencies and Onilab is the first team that does what they say they can do.”

Project:Homegrown Co.

detailed review:

“I’ve worked with a lot of agencies and Onilab is the first team that does what they say they can do. They delivered when they said they would and what they said they would.”

“I’ve worked with a lot of agencies and Onilab is the first team that does w”... Read more

Gene Stark

Marketing and Communications Manager, SRC Health,
Australia

“Onilab was perfect for what we needed, and I would recommend them to anyone working with a Magento platform.”

Project:SRC Health - Clothing retailer

detailed review:

“Onilab has a great attitude and work ethic. They challenged our ideas and made them better instead of blindly agreeing to our requests. Onilab’s ability to look beyond the brief and ask the right questions made the most significant difference.”

“Onilab has a great attitude and work ethic. They challenged our ideas and m”... Read more

Joe Calvin-Thomas

Director, Promotional Product Retailer,
United Kingdom

“They allowed me to organize the development how I wanted”

Project:Just Keyrings - Promotional Product Retailer

detailed review:

“I’ve overseen the entire project with Onilab and the collaboration was highly successful. They demonstrated professionalism and executed their functions quickly.”

“I’ve overseen the entire project with Onilab and the collaboration was high”... Read more

Related Case Studies

Onilab has 10+ years of experience enhancing UX/UI design for different businesses. Find out more about our working process, the instruments we use, and the results we provide from the case studies.

View allView our portfolio

Magento

React JS

PWA

Denmark

Achievements:

Convertions on mobile:+50%
Add-to-cart rate:+30%
Bounce rate on mobile:-20%

Industry:

Tableware

Bodum is an online store with a wide range of high-quality coffee makers, tableware, and kitchen accessories

Magento

PWA

Finland

Achievements:

Page load time-30%
User sessions with product views+25%
Cart abandonment rate-40%

Industry:

Travel

Timetravels is a tour operator specializing in group travel to Scandinavian and Baltic states

Magento

PWA

Australia

Achievements:

Page load time-40%
Add-to-cart rate+31%
Cart abandonment rate-50%

Industry:

Stationery

Bright Star Kids is an online store of customizable stationery and personalized gifts for children

Magento

PWA

France

Achievements:

Total conversions+30%
Add-to-cart rate+25%
Bounce rate on mobile-25%

Industry:

Electronics

GSM55 is one of the largest suppliers of accessories and spare parts for smartphones in France

Magento

PWA

France

Achievements:

Total conversions+30%
Add-to-cart rate+25%
Bounce rate on mobile-25%

Industry:

IoT

ThingPark Market a marketplace focusing on advanced IoT systems and devices for B2B clients

Magento

PWA

Greece

Industry:

Department store

Overneed is an online store with vehicle spare parts and accessories, tourist equipment, and home goods

Magento

PWA

Ireland

Industry:

Beauty

Bliss is an online store of beauty and healthcare products from well-known and trusted brands

USA

Industry:

Electronics

Curacao is an online and offline department store of electronics, home, beauty, and fashion goods

Magento

USA

Achievements:

Page load time-60%

Industry:

Fashion

The Webster is a luxury fashion brands retailer with an online store and offline boutiques

Have project in mind?
Let’s go to work.

UX/UI Audit Frequently Asked Questions

What does a UX audit include?

A UX audit's specific components can vary depending on the context and objectives. But a thorough UX audit typically includes elements like usability testing, user journey mapping, content evaluation, visual design review, accessibility evaluation, performance and technical testing, and competitor analysis.

Why does my business need UX audit service?

A UX audit gives companies insights about the product's performance and user experience, identifies areas for development, and empowers them to make decisions. This helps improve the usability, customer satisfaction, and overall success of the goods and services. Among the specific solutions ensured by UX audit are usability issues detection, customer satisfaction improvement, conversion rate improvement, cost saving, better inclusivity and accessibility, and others.

What is the process of UX audit?

Onilab experts have a well-established procedure for doing UX audits.

We initially gather all the essential company information to provide the audit context. This process includes conducting a business study, looking at current UI/UX designs, collecting data on consumers and the target market, etc.
After that, we conduct the competitor analysis, noting their benefits and drawbacks. Additionally, we consider factors like usability, style, user experience, etc.
The following phase is usability testing. Our UX experts employ many methods to assess the usability of your website or app, including task-based testing and heuristic analysis.
Finally, we offer a summary of our findings in a report that includes a list of the issues we identified, recommendations for improvement, and resource projections for implementing the recommendations.

What deliverables are included in the UX Audit?

We'll offer a thorough analysis of your product's defects and instructions on correcting each one to be flawless. Here is a summary of the outcomes and resources you may anticipate from us:

A thorough heuristic assessment
Usability evaluation report
Customer journey map
A list of the most significant flaws
A list of design and development tasks
Expert Recommendations

How much time does a UX audit take?

Depending on the scope of work, the process may take from 40 to 60 hours.

What types of products and businesses are eligible for a UX audit?

UX audit is suitable for any digital products and businesses with online platforms. We can audit websites, mobile applications, software applications, enterprise software, eCommerce platforms, intranets, internal systems, Internet of Things (IoT) devices, digital products with interfaces, etc.